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mtmachen
Beginner

Unity Connection 8 Cisco PCA PIN change

in UCX 7 users were able to change their voicemail PIN in Cisco PCA.  In 8 they are being asked to provide their current PIN in order to change it.  Am I missing a check mark somewhere?  The whole point in us allowing users to change their own PIN is because they always forget it.  By logging into PCA they are authenticating against AD so they shouldn't have to know their current PIN in order to change it.  I've looked through the docs and the docs state the following "If you forget your PIN, use the Messaging Assistant web tool to change it, because you are not required to enter an existing PIN to change it there."

What am I missing?

1 ACCEPTED SOLUTION

Accepted Solutions
Rob Huffman
Hall of Fame Community Legend

Hi there,

It sounds like you are hitting this bug;

CSCtf09336 Bug Details Bug #6 of 7 | < Previous | Next >

CPCA PIN Settings
Symptom:
Users are required to enter their old Telephone User Interface (TUI) Personal Identification Number (PIN) when changing their TUI PIN in the Cisco Personal Communications Assistant (CPCA).

Conditions:
When changing the TUI PIN via the CPCA web interface.

Workaround:
Fixed in UC build 8.0.2ES17.42011-17 (UCM build 8.0.2.42011-1) and later as well as the upcoming 8.0.3 release.

StatusStatus
Fixed             

Severity Severity
6 - enhancement

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unity Connection         

Technology Technology


1st Found-In 1st Found-in
8.0       
           
Fixed-In Fixed-in
8.0(2.8)
8.0(2.13)
8.5(0.72)
8.0(2.98000.117)
8.5(0.96000.290)
8.5(0.96021.2)
8.5(0.96000.26)
8.0(2.98000.147)
8.0(2)ES17
8.0(3.10000.8)
8.0(2.42011.1)

Cheers!

Rob

View solution in original post

3 REPLIES 3
Rob Huffman
Hall of Fame Community Legend

Hi there,

It sounds like you are hitting this bug;

CSCtf09336 Bug Details Bug #6 of 7 | < Previous | Next >

CPCA PIN Settings
Symptom:
Users are required to enter their old Telephone User Interface (TUI) Personal Identification Number (PIN) when changing their TUI PIN in the Cisco Personal Communications Assistant (CPCA).

Conditions:
When changing the TUI PIN via the CPCA web interface.

Workaround:
Fixed in UC build 8.0.2ES17.42011-17 (UCM build 8.0.2.42011-1) and later as well as the upcoming 8.0.3 release.

StatusStatus
Fixed             

Severity Severity
6 - enhancement

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unity Connection         

Technology Technology


1st Found-In 1st Found-in
8.0       
           
Fixed-In Fixed-in
8.0(2.8)
8.0(2.13)
8.5(0.72)
8.0(2.98000.117)
8.5(0.96000.290)
8.5(0.96021.2)
8.5(0.96000.26)
8.0(2.98000.147)
8.0(2)ES17
8.0(3.10000.8)
8.0(2.42011.1)

Cheers!

Rob

View solution in original post

Darn.  I looked for the bug and didn't see.  thanks for finding it.

Rob Huffman
Hall of Fame Community Legend

Hi there,

You are most welcome!

The Bug Toolkit can be a tad flaky at times

Cheers!

Rob

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