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nicholas platt

Unity Connection wont send messages to Microsoft 365

We recently upgraded the Unity Connection server in our office to  We laso recenlty updated our Microsoft 365 server to a new address.  I'm not sure which is the culprit, but no one gets messages in the email inbox anymore.  I went in and updated the server IP address for Office 365 and have tested with a user with the following output:

The validation results for the user unified messaging service account with service BedrocUnity are the following:
Service "BedrocUnity": AuthenticationMode=Basic [use HTTPS/no-validate]  Server=[] Type=[Exchange 2007/2010]  Username=[]
Failed accessing on[Timeout was reached -- connect() timed out!] Verb=[POST]  url=[] request=[<?xml version="1.0"  encoding="utf-8"?> <soap:Envelope  xmlns:xsi=""  xmlns:xsd=""  xmlns:soap=""  xmlns:t="">  <soap:Header> <t:RequestServerVersion Version="Exchange2007_SP1"/>  <t:ExchangeImpersonation> <t:ConnectingSID>  <t:PrimarySmtpAddress></t:PrimarySmtpAddress>  </t:ConnectingSID> </t:ExchangeImpersonation> </soap:Header>  <soap:Body> <GetFolder  xmlns=""  xmlns:t="">  <FolderShape> <t:BaseShape>Default</t:BaseShape>  </FolderShape> <FolderIds> <t:DistinguishedFolderId  Id="deleteditems"> <t:Mailbox>  <t:EmailAddress></t:EmailAddress>  </t:Mailbox> </t:DistinguishedFolderId> </FolderIds>  </GetFolder> </soap:Body> </soap:Envelope> ] response=[]

I've looked all over the internet for a reason why this might be happening and all I've been able to come up with is a document at this site

that has the error I see.  The decription is on page 7 scenario 4.  As you can see it doesn't really tell what to do.  From what I can tell the above error indicates that I'm getting no response from the 365 server.  I've verified I can log in to the unified messaging service mailbox on the 365 server and have resolved the address to the server as well to make sure I can get there.  From the error message above it appears to me that

the messaging service is using HTTPS to access it and I've verified the address is a secure one when I browse to it, so I dont thin it's got anything to do with SSL, unless I'm missing something. 

Any help would be GREATLY appreciated. 


Nicholas Platt

nicholas platt

Diagnostic=[Timeout was reached -- connect() timed out!] Verb=[POST]  url=[] request=["  xmlns:xsd=""  xmlns:soap=""  xmlns:t="">"  xmlns:t="">  Default    ] response=[]

Here's the full error message text.  It got cut off above.  Thanks.

I have the same issue.  Did you ever get it fixed?  I'm running Unity Connection 8.6.x.

- Jen

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