We recently upgraded the Unity Connection server in our office to 9.1.1.10000-32. We laso recenlty updated our Microsoft 365 server to a new address. I'm not sure which is the culprit, but no one gets messages in the email inbox anymore. I went in and updated the server IP address for Office 365 and have tested with a user with the following output:
| The validation results for the user unified messaging service account mkraatz@icvsolutions.com with service BedrocUnity are the following: | Service "BedrocUnity": AuthenticationMode=Basic [use HTTPS/no-validate] Server=[157.56.238.114] Type=[Exchange 2007/2010] Username=[BedrocUnity@bedroc.com] | ||
 | Failed accessing mkraatz@icvsolutions.com on 157.56.238.114 | . | Diagnostic=[Timeout was reached -- connect() timed out!] Verb=[POST] url=[https://157.56.238.114/EWS/Exchange.ASMX] request=[<?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"> <soap:Header> <t:RequestServerVersion Version="Exchange2007_SP1"/> <t:ExchangeImpersonation> <t:ConnectingSID> <t:PrimarySmtpAddress>mkraatz@icvsolutions.com</t:PrimarySmtpAddress> </t:ConnectingSID> </t:ExchangeImpersonation> </soap:Header> <soap:Body> <GetFolder xmlns="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"> <FolderShape> <t:BaseShape>Default</t:BaseShape> </FolderShape> <FolderIds> <t:DistinguishedFolderId Id="deleteditems"> <t:Mailbox> <t:EmailAddress>mkraatz@icvsolutions.com</t:EmailAddress> </t:Mailbox> </t:DistinguishedFolderId> </FolderIds> </GetFolder> </soap:Body> </soap:Envelope> ] response=[] |
I've looked all over the internet for a reason why this might be happening and all I've been able to come up with is a document at this site
http://www.cisco.com/image/gif/paws/116001/116001-uc-single-inbox.pdf
that has the error I see. The decription is on page 7 scenario 4. As you can see it doesn't really tell what to do. From what I can tell the above error indicates that I'm getting no response from the 365 server. I've verified I can log in to the unified messaging service mailbox on the 365 server and have resolved the address to the server as well to make sure I can get there. From the error message above it appears to me that
the messaging service is using HTTPS to access it and I've verified the address is a secure one when I browse to it, so I dont thin it's got anything to do with SSL, unless I'm missing something.
Any help would be GREATLY appreciated.
Thanks,
Nicholas Platt
