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Beginner

Unity Connection 9 Auto Attendant Caller Restrictions

I work for a school district.  We have CUCM 9 and CUC 9.  We are looking to set up an AA for one school who receives more calls than they can answer. 

My question is this:

Can I restrict the internal extensions callers can dial from the AA to those at the school?  The school has numbers in the range 19XXX.  If possible I don't want to allow parents to call this school's AA and reach extensions at other schools or sites within the district.  The Unity system is of course district wide.

Example:  School with AA is 19XXX.  Dialing any 19XXX will work.  Dialing 24XXX (which is another school not intended for this AA) should fail.

I was looking at directory handlers but that seems to be for dialing by name.  I don't intend to activate that feature.

1 ACCEPTED SOLUTION

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Hall of Fame Community Legend

Hi Scott,

You should be able to leverage the Unity Connection partition &

search space configs to manage how these directory searches work

Managing Partitions and Search Spaces in Cisco Unity Connection 8.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag235.html

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

View solution in original post

3 REPLIES 3
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Hall of Fame Cisco Employee

Yes, configure the restriction tables as you need.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate
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But if we later on need to add a second AA for another site, would this idea still work?  I thought restriction tables were system wide, not specific to a particular call handler.

Highlighted
Hall of Fame Community Legend

Hi Scott,

You should be able to leverage the Unity Connection partition &

search space configs to manage how these directory searches work

Managing Partitions and Search Spaces in Cisco Unity Connection 8.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag235.html

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

View solution in original post

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