Unity Connection AA call handler.

[r.robins]

Hi All,

Can anyone give me any help regarding the configuration of an Auto Attendant Call Handler and the steps required to achieve the following:-

Call comes in to Main Site Number

CUCM (7.1.5) routes to Unity Connection

AA answers the call and gives an option to dial a known extension or hold for the operator.

Caller holds for operator - Unity forwards call to CUCM built in Attendant console Pilot Point

Operator answers the call During normal working hours. Outside of normal hours call is diverted to a separate extension in a 24/7 manned control room.

The Attendant consloe is currently working OK, and Unity is working for voicemail users but the documentiaon is very poor for the Call Handling side of things.

[Jaime Valencia]

If you know how to configure call handlers and greetings that's all there is for almost any AA config you need.

AA answers the call and gives an  option to dial a known extension or hold for the operator.

CTI RP with CFA to VM and matching call handler or  call routing rules to reach right call handler

Caller holds  for operator - Unity forwards call to CUCM built in Attendant console  Pilot Point

Configure a separate call handler, under transfer settings set it to yes, ring subcriber at this extension: PP DN. On main call handler set the after greeting actions to Attempt transfer to: and use the previous call handler which has the PP DN configured under transfer.

Operator  answers the call During normal working hours. Outside of normal hours  call is diverted to a separate extension in a 24/7 manned control room.

Configure CUCM's TOD to achieve this. Working hours ring AC, after-hours configure a CTI RP with CFA to someone or use a translation pattern.

HTH

java

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