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Beginner

Unity Connection Call Handler is Unavailable

Hi,

I have created a new Call handler (Unity Connection V10.5) to be used as a basic IVR.

The Call handler has Caller Input keys defined and a Standard Greeting Recorded. The call routes to Unity via the CTI Route Point, however Unity reports that the " call handler Name is not available".

The caller input keys show the "Goodbye call handler" and not the Call handler that I wish to use.

 

Any suggestions why the call handler is unavailable would be appreciated. The integration between UCM and Unity is via SIP Trunks.

 

thanks

 

Ian

1 REPLY 1
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Beginner

Hi,

Hi,

This was down to operator error. The Call handlers recorded name was recorded rather than the standard Greeting for the call handler.

 

regards

 

Ian.

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