Unity Connection Call Handler is Unavailable

[iwearing]

Hi,

I have created a new Call handler (Unity Connection V10.5) to be used as a basic IVR.

The Call handler has Caller Input keys defined and a Standard Greeting Recorded. The call routes to Unity via the CTI Route Point, however Unity reports that the " call handler Name is not available".

The caller input keys show the "Goodbye call handler" and not the Call handler that I wish to use.

Any suggestions why the call handler is unavailable would be appreciated. The integration between UCM and Unity is via SIP Trunks.

thanks

Ian

[iwearing]

Hi,

This was down to operator error. The Call handlers recorded name was recorded rather than the standard Greeting for the call handler.

regards

Ian.