Unity Connection Call Transfer to extension

[borhen bouallagui]

Hello everyone,

I have setup CUCMBE at my office and now i have problem with call transfer to extension.

I have setup Direct Routing Rules and System Call Handlers with custom Recording. Also I was sync users from CUCMBE.

first:

when i test in internal it's work fine and great: from {cisco ip phone}-->exention AA(greeting message)--> transfered to estension.   it's OK

Second

When  I call from outside I get welcome greetings and after that when I want  to transfer call to extension I get Cisco Voice message

"wait while I transfer your call" and after that  I did not hear anything.

How can I avoid this problem?

[borhen bouallagui]

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[Muhammad Nawaz]

Please check the configuration of blocklist/Restricted Table in unity connection

[islam.kamal]

Dear

please check the below

Step 1 In Cisco Unity Connection Administration, go to the Greetings page for the applicable user, user template, call handler, or call handler template.

Step 2 Select the applicable greeting.

Step 3 On the Edit Greeting page, check the Allow Transfers to Numbers Not Associated with Users or Call Handlers check box.

Step 4 Select Save.

Thank you

please if this will help