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Unity Connection Caller ID on calls from Hunt Pilot

Bill
Level 1
Level 1

I am trying to setup a call flow like this:

Calls go to a Unity Connection Handler Greeting.

Callers are given an option to call to a Hunt Pilot Queue.

If no one answers I want the call sent to a voice mailbox.

 

I have this working, but the issue is the Caller ID in the voicemail message is the Hunt Pilot DN.

I want this to be the original caller’s Caller ID.

 

I’ve tried a couple different call flows, but get the same results.

I thought the Advanced Service Parameter for Display Hunt Pilot Name = False would fix it, but it does not.

 

This sounds simple, but I am struggling with it.

Wondering if anyone else has worked around this.

 

Thanks

1 Reply 1

Bill
Level 1
Level 1

I need to make a correction.

The Service Parameter settings seems to be working now.

I am still investigating, as it was not when I first tried.