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Enthusiast

Unity Connection COBRAS import error

When importing into Unity Connection 9.1 getting following error:

[Thread 009], [14/08/13 04:32:33],     Restoring media stream:Stream type=VoiceName, Owner description=User:Business Hours Reception, Owner ObjectID=9cf32f2a-b81d-42f5-adb9-8501fedd53e7
[Thread 009], [14/08/13 04:32:34], (error) in UploadWAVFile on ConnectionWAVFiles:The remote server returned an error: (407) Proxy Authentication Required.

 

Most of the messages are imported fine but some voicenames and messages are not

 

Any ideas?

 

Thanks

Alex

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Cisco Employee

That error message would be

That error message would be specific to voice names and greetings (not messages) - voice names, greetings, post greeting recordings and interview handler questions are uploaded via HTTP (REST) APIs - messages are sent via SMTP exclusively and you'd be getting  a whole different error message.

Normally the server is going to send that if an HTTP proxy service is in play - COBRAS does support HTTP proxy service routing of course, you just have to provide the login/PW for the proxy authentication.  But if that was the case it should fail on ALL greetings and voice names, not just some - sounds like there's something configured on your HTTP routing side that's not happy - COBRAS simply reports the error the server sent back as it should - nothing you can do from COBRAS side here - you'll need to investigate your HTTP path and/or check the logs on the Connection server side for clues.

COBRAS HTTP upload is falling-off-a-chair simple - do a HTTP Post to the service on Connection for the file name allocated - rinse, lather, repeat - no magic involved - if the server is batting it down with a 407 you'll need to investigate why from that end.

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Highlighted
Cisco Employee

That error message would be

That error message would be specific to voice names and greetings (not messages) - voice names, greetings, post greeting recordings and interview handler questions are uploaded via HTTP (REST) APIs - messages are sent via SMTP exclusively and you'd be getting  a whole different error message.

Normally the server is going to send that if an HTTP proxy service is in play - COBRAS does support HTTP proxy service routing of course, you just have to provide the login/PW for the proxy authentication.  But if that was the case it should fail on ALL greetings and voice names, not just some - sounds like there's something configured on your HTTP routing side that's not happy - COBRAS simply reports the error the server sent back as it should - nothing you can do from COBRAS side here - you'll need to investigate your HTTP path and/or check the logs on the Connection server side for clues.

COBRAS HTTP upload is falling-off-a-chair simple - do a HTTP Post to the service on Connection for the file name allocated - rinse, lather, repeat - no magic involved - if the server is batting it down with a 407 you'll need to investigate why from that end.

View solution in original post

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Enthusiast

And that was exactly the

And that was exactly the problem!

 

Thanks Jeff!

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