Hi All,
I have an issue with Cisco unity connection that I am hoping you can help me with. I have a call handler with a basic Automated Attendant setup which answers incoming calls, gives options 1 through to 5 and then forwards the call back to a Cisco Call Manager hunt group. The hunt group has native queuing setup for incoming callers which holds calls in a queue for 30 seconds then forwards the call to voicemail.
The thing which I can't get working is that if the hunt group is busy ,then transfer from Unity connection to CUCM doesn't get queued. The call gets stuck somewhere with silence, the call doesn't go anywhere. If you dial the group manually while the group is busy the call is queued fine . Tried both "Release to Switch" and "Supervised Transfer" but neither get the call queued.
Dev
