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bo liu
Beginner

unity connection opening greeting

my company  have a unity connection

now my boss want me to creat a new greeting for company,(the old greeting is also in use)

he want me to implement when customer dial (suppose if) 1111 they will hear "hellow welcome to ABC please dial extension "

and dial 2222 they will hear "hellow welcome to EFG please dial extension"

now i creat a new call handler name "AA" and record a greet

but when i dial 2222  i hear is sorry hellow welcome to ABC please dial extension is can't answer you phone .......

how can i resove this question...or CUC only can creat one greet use the system default call handler?

1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

That's because you failed to record the message in the greetings and recorded it as a recorded name.

That's why you hear the Sorry - is not able to answers bla bla bla.

If you record the name it should be Sorry is not able to answer, please leave a...

Delete the call handler and create a new one and make sure you record the message under the greetings menu.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

3 REPLIES 3
Jaime Valencia
Hall of Fame Cisco Employee

That's because you failed to record the message in the greetings and recorded it as a recorded name.

That's why you hear the Sorry - is not able to answers bla bla bla.

If you record the name it should be Sorry is not able to answer, please leave a...

Delete the call handler and create a new one and make sure you record the message under the greetings menu.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

hi javalenc

thanks for you reply

can you tell me where is greeting menu.....

hi javalenc

thanks

i try again follow you say

no everything is OK

thank you very much !!

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