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Cisco Employee

Unity Connection Proactive Tracing

Hello,

I have been given a project to investigate what kind and level of tracing to enable on a Cisco Unity Connection system for troubleshooting purposes. 

I'm wondering if anyone has any sort of experience in setting up tracing for CUC.  The customer is mainly looking to avoid the scenario where a problem occurs and they either don't have detailed enough tracing turned on or their traces are overwritten at a rate which makes it difficult to gather the required traces in time.  Things I am interested in include:

Are there detailed traces which can be enabled in CUC and left on (with proper server monitoring in place, of course)?

What level of traces can be enabled (detailed or otherwise)?

What settings would typically be used for number of traces and trace size?

How often would we typically configure the offloading of the traces to an external server?

If anyone has worked with Unity Connection tracing in the past, I would really appreciate your insight.

Thank you.

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