Unity Connection SMTP Notification Changes - Need Help

[balukr]

We upgraded our Unity Connection from 2.X to 8.6.2 recently and we saw change in Email/SMTP notification, in CNXN 2.X when a user recieves Email Notification it used to list/send all "Unread" messages, for example if I have 2 unread messages already and if I get a new VM on my mailbox when I receive notification email I use to get information for all three "Unread" messages now I get only one for each VM and that is it.  Is this changed in  Unity Connection 7.x or 8.x or am I missing anything on the settings? Thanks for your help in advance. 

[Rob Huffman]

Hi Bala,

Have you checked the settings available here;

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/assistant/8xcucugasst_chapter9.html#task_B7087777C6BC489A9EEA79D646EA10DE

Cheers!

Rob

[balukr]

Ron, Thanks for your response. Users get email notification without any issues but they use to get information about all the unread messages every time when they receive a new voicemail but now they receive info only about the new VM not other unread messages. I don't see we are missing any settings on this page unless you point me out. Thanks for your help .

Sent from Cisco Technical Support iPhone App

[Rob Huffman]

Hi bala,

Do you have "All Messages" set?

Step 10

In the Notify Me Of section, select the types of event that will cause Connection to send a notification to this device: Option Description All Messages Connection sends a notification to this device when any new message is received, including dispatch and other voice messages, and fax messages. All Voice Messages Connection sends a notification to this device when any new voice message is received (including dispatch messages). Dispatch Messages Connection sends a notification to this device when any new voice message is received that is marked as a dispatch message. Fax Messages Connection sends a notification to this device when any new fax message is received. Calendar Appointments Connection sends a notification to this device for an upcoming Outlook appointment. Calendar Meetings Connection sends a notification to this device for an upcoming Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meeting.

Cheers!

Rob

[balukr]

Rob, I thought this setting is notify all messages like email , fax, vm, etc. let me check and get back to you.

Sent from Cisco Technical Support iPhone App

[balukr]

Rob, Just an update that "All Messages" made no difference it is still sending individual message notification and not all Unread messages.