Unity Connection - System Prompt for all subscribers to return to operator

[haydenpoh8]

Hi All

I thought it was possible to set up a system wide configuration setting so that when a user is being played a subscribers greeting, the system will straight away afterwards play a message to say "press 0 if you would like to return to the operator".

Does anyone know if this is possbile, I know other telephony products have this feature... This will avoid having the users to manually say anything.

Thanks!

[David Hailey]

You can configure a "zero out" option on each subscriber mailbox (they can be customized per user or generic - depends on your requirements); however, there is no default greeting that will direct users to dial 0 for an operator.  If you want that option to be announced, then users would need to be instructed to do so when they record their personal greeting.

Hailey

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[haydenpoh8]

Hi David

Have configured the 0 input option already...just thought there could be an easy way to prompt the users...

Cheers!

[David Hailey]

The user controls the personal greeting for their own mailbox. There is no system prompt related to the configuration of the zero out. Sorry!

Hailey

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