Unity Connection transfer to non-existent extension

[d16lee]

Hello,

From a call handler, I'm doing a "Allow Transfers to Numbers Not Associated with Users or Call Handler" under the greeting.  If I dial an extension that does not exist, I get the message "You cannot be transferred to this number..."

I'm wondering if there is a way to "catch" this call in another call handler to potentially transfer this caller to an operator or something...  In remote port monitor, these are the debugs.  I dialed extension "229".

03:33:10, Playing greeting for Call Handler:  Main AA OPEN

03:33:23, DTMF received [2]

03:33:25, DTMF added [29]

03:33:30, Event is [FalseEvent]

03:33:30, State - PHGreeting.cde!PlayGreetingLoop

03:33:30, Event is [FalseEvent]

03:33:30, State - PHGreeting.cde!PlayGreeting

03:33:30, Call answered if needed

03:33:30, Playing greeting for Call Handler:  Main AA OPEN

Thanks.

-Dave

[Rob Huffman]

Hi Dave,

On the Default System Transfer Restriction Table, when I want to transfer to extensions

that begin with 8 but are not part of Unity Connection I need to set;

8???* - Allow

If it was numbers that begin with 5 it would be;

5???* - Allow

for you it looks like it may be;

2??* - Allow

Can you give that a try

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

[d16lee]

Hi Rob,

Thanks for your response as always. 

Let me clarify what I'm asking.  My restriction table is already configured for the transfer out for dialed extensions.  My question is for extensions that do not exist in CallManager and should legitamately be rejected.  But I want to be able to catch the rejection by routing it to a call handler or another extension.  Is that possible?  I've checked and it's not hitting the Error Greeting of the same call handler...

Thanks.

-Dave

[Rob Huffman]

Hi Dave,

Sorry for the misunderstanding. It would help if I could read

I was trying to find a reference that explains this type of behavior

with regards to the "error greeting" and I came across this thread

with a nice answer from Mr. Lindborg. I know it doesn't address your

query exactly...but somewhat.

https://supportforums.cisco.com/message/3445788#3445788

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan