Unity Connection VM ports problems

[lorenz84gDD]

Hello all,

I'm having strange problems with my Unity ver. 8.6(2a). The integration is set-up in sccp.

Some users are receiving mute calls from CTI ports configured as Voice Mail Ports for Unity.

What is the main reason why a CTI port makes a call to a user extension?

Ideas are very appreciated.

Thanks

Lorenz

[yahsiel2004]

Lorenz,

The VM system uses CTI ports that are assigned as TRAP ports to record and or playback recordings on a phone. So a user can log into the CUC User page and record a greeting using a phone and the system would call the using the CTI port. One possibility is that a user is typing the wrong extension when performing a record or playback.

HTH

Regards,

Yosh

[lorenz84gDD]

Hi Yosh,

I mean VM ports and not CTI ports... Sorry.

Why a VM port calls a user? What are the possible reasons?

lorenz

[Jaime Valencia]

For VM notification, TRAP, record a greeting, call transfer.

If you can replicate the problem, try using the port status monitor to see what you get.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk