I have unity conx 8.x. We trying to transfer call to IP Phone DN based on user input, in unity, using "Transfer to Alternate Contact Number" option in call action.
Call gets transfered but with a greeting "wait while I tranfer your call". This prompt is inconsistent with our promts which are in language other then english. Can we remove this message"
Thanks for the reply.
My problem is that the target entity is just a CUCM DN and not a call handler or a subscriber. So I dont have any settings for the target number in the Unity.
You can create a new call handler and assign with alternate target extension, and then use the transfer rules from call handler. As for caller input option, send it to this newly create call handler.
Is this transfer via Caller Input coming from a Call handler or user?
PS: Disabling the "Wait While I Transfer Your Call" Prompt
By default, Cisco Unity Connection plays the "Wait while I transfer your call" prompt when it transfers a call to an extension. Some callers do not like hearing the prompt, and for this reason, you may want to specify that Connection does not play it.
You configure whether or not the prompt will be played on the Edit Transfer Rule page for a specific user or call handler transfer rule.
Hello Rob. Is it possible to disable the "Wait While I Transfer Your Call" Prompt when the call is being transfered due a call handle -> caller input ->(option selected) ->transfer to alternate contact number?
I realize this is a very old question, but I have just ran into this myself. The "wait while I transfer your call" has no way to be disable that I can see if you are transferring to an alternate contact number, in my case an external number. How can I remove or change this prompt?
There is finally a bug/enhancement request open for this functionality, until then you will have to use the workaround listed below. It isn't really meant to scale but is fine for one-ups;
I am doing Cisco for many years, but still I can't understand the logic behind "Wait while I transfer your call"
So annoying, and absolutely not necessary, especial when not living in English speaking countries
What was Cisco thinking?
You can install a language pack for the cisco unity server and this part will play in your language, all what you have to do is change the system handler language.
Actually it makes sense to me, this message is like a confirmation that you dialed the number correctly and you will be transferred shortly,
when i hear this message i know for sure the transfer worked,
If it doesn't fit you you can do the workaround :)
We run Unity Connection version 18.104.22.16800-21 which is affected by bug CSCuy17961 so we had to go for the workaround that really doesn't scale well. Thank you Rob, you helped me out.
I had this today so I dug a little deeper.
If you have a Call Handler transferring to a user after the greeting (no digits pressed) or you want to transfer to user inside of "caller input" menu you need to do this:
Select "user with mailbox"
Check the box for "attempt transfer"
Go to the user you are sending to
Select the "standard" rule
Uncheck the box for "Play the wait while I transfer your call" here