Unity - Error when access http://servername/Web/SA/ off server

[BILL PETERSEN]

Hello

We are getting an error when we try and access the Unity admin URL from off server http://servername/Web/SA

The error is:

Access denied

Your class of service prohibits you from accessing the Cisco Unity System Administration.

Please see your Cisco Unity system administrator for more details.

* The admin web page comes up fine when you are VNC'd into the Unity server.

thanks

Bill

[Bradford Magnani · Accepted solution]

Hi Bill,

You probably just need to grant your AD account access to the administration page with grantunityaccess command line tool located in the Commserver directory.  Here's some further information on how to do it:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00807103d0.shtml

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094b84.shtml

Hope that helps,

Brad

[BILL PETERSEN]

Hi Brad

It turned out just to be the COS settings on certain subscribers. I didnt realize the users were on domain when they were trying to access which, given Unity is integrated with Exchange in this case, was not allowing then even the login.

Thanks for your help

Bill

[Bradford Magnani]

Great, hopefully it wasn't too painful

Brad