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Unity Express 8.6 - "if you know your party's extension"

kylebrogers
Level 4
Level 4

Up until now if this was needed I've simply had a "press 9" option and kicked the call over to the built-in dial-by-name script in CUE.  Is there a way to have it monitor for "dial it at any time" the way Unity Connection has?  I'd like for a user to be able to enter a 4-digit extension at any time during the prompt to be transferred to that extension while still maintaining the 0-9 options for those who don't know the extension they need.

3 Replies 3

barry
Level 7
Level 7

Hi

Yes, in CUE there is a "dial-by-extension" Menu step. You can use that to do what you're after.

Barry Hesk

Intrinsic Network Solutions

I've used that to allow people to dial extensions and be redirected before but will that allow me to have 9 options within that dial-by-name menu while still monitoring for 4-digit extensions that begin with a 1-9?

Yes. If you PM me your email address, I'll send you a sample script.

Barry Hesk

Intrinsic Network Solutions