is it possible to remove the system default prompt message "Are you still there?" from the CUE AA script? even though the caller doesn't press anything?
Router C2921, IOS: 152-2.T2
Solved! Go to Solution.
thanks for the reply.
the thread is a bit unclear..."Right click the menu, go to properties, input...."
on the CUE there is only the Auto Attendant "Menu" where you can choose/enable your script, but you cannot modify any parameters.
...and there is another section under System -> Scripts where the scripts can be uploaded.
and that's actually all..
do you have any ideas?
is it possible to remove the prompt over GUI?
there is a script editor under System -> Scripts, but you cannot set the max-retries for a new script.
over GUI it doesn't work.
I edited it with the CUE script editor "Right click the menu, go to properties, input..." and it works!
I'm still having problems with the edited script.
the problem is after 1/2 days the script crashes and enters into a "Are you still there" loop.
if I dial the main number, I only hear "Are you still there".
What could the problem be?
Thanks a lot.
Just download the system script from other working unity express server and upload the scipt as below steps
System> Script>>Upload the system script which you donwload from another unity server(Same step to download from another unity server.) net below steps
Voice Mail > Auto Attendant>>>autoattendant * >>>Changed the system script uploaded, which he taken from another system>>>>Set the bussiness hours which will be schedule for the Out of office hours>>and set the OOH promt IVR(which you wanted to play)>>