Unity Express VoiceView

[James Hawkins]

Hi,

I have Unity Express 8.0.5 integrated with CUCM 8.0.3.21900-8

Everything is working ok with the exception of VoiceView Express.

I can login ok and browse the menus but when I try to listen to or record a message I get the following on the phone screen:

Report this error to your system administrator. IOException: Connection refused

I am pretty sure the JTAPI srtup is ok although I could not find anything that goes through the setup in detail.

Any ideas what I need to check?

[James Hawkins]

Solved it.

Web access on the phones was disabled (BAT can be a dangerous thing!)

This doc contained the answer.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml#t43

[Steven DiStefano]

If it ever gets beyond configuration, this is what TAC will ask for...

1.   

       Make sure the system is otherwise idle.

2.    Enable “trace voiceview all”, “trace voiceview-ccn all”.

3.    Run "clear trace" on CUE.

Run "sh trace buffer tail" on CUE.

Make the simplest call to demonstrate your problem.

Wait until the logs stop scrolling ... Might take 3 to 5 minutes.

Press CTRL-C to exit.

Send the logs.