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Unity - how to get rid of the "Sorry" before greeting

I have a route point with a DN associated with a four digit inbound DID.   It exists to always forward the call to Unity.    When it hits Unity the caller hears "Sorry but <call handler description field is read> is not available"  then it plays the greeting recorded for that call handler.   How do you get rid of the Sorry message so it only plays the greeting?

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Hall of Fame Community Legend

Hi there,

Hi there,

Generally, when you hear "Sorry....." before the recorded text when calling a Call handler or user in CUC it's because the Greeting was not recorded as the actual greeting but rather as the "recorded name".

Go to the Call handler in question and check the greetings page to see what greeting is recorded/in use and active. This should show the Standard greeting (in most cases) as recorded and active. If not then you'll need to re-record the text to that greeting and activate it with no end date.

Cheers!

Rob

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actually I found that if I

actually I found that if I check Play my Personal Greeting rather than Pay System Default Greeting under "Caller Hears"  the issue is correct.

Thanks for helping me look deeper Rob!

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