Hi,
I've a client with Unity version = 8.0(3.1) - HA Setup intergrated with Exchange 2003 (Partner exchange) and 2010. AD version is 2008.
They are intermittenly getting the following error under Event Viewer:
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The MAPI subsystem has indicated that the Global Catalog Server MIGC3001.na.corp.MKN.com which is used to resolve addresses for message submission cannot be reached, and that it has switched to using Global Catalog server MIGC3002.na.corp.MKN.com. Unity will continue to function using this newly selected Global Catalog server and will not automatically switch back to the original one. If Unity does not have a dedicated connection with sufficient bandwidth to the newly selected server, then there may be significant delays in Exchange access by Unity. Please verify that Unity has a good connection to the new Global Catalog for proper functioning.
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There are no issues observed but we are curious to know if it could be an issue with the system which may cause unnecessary outages.
DC/GC are co-resident. Domain administrator has confirmed there is no issue with either of their DC/GC servers and both Exchange servers are also working fine.
Rechability to DC/GC and Exchagne servers are fine. DNS is also working fine and there is no firewall in between Unity and DC/GC / Exchange servers.
I noticed the following error in Unity system info, not sure if it is relevant:
MAPI Provider : *ERROR* - Unsupported - Both CDO & Exchange Tools Detected
If I go to Unity Add / Remove Programs, the MAPI and CDO version shows in 1.2.1.
Following is the UNITY System info, just in case you need to know something more.
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GUSI Version = 2.0.4
Gather Date/Time = 05-14-2012 / 12:02:37
Unity Install Information:
Unity server name = MIGUNITY1
Unity System ID = 5185203a
Unity version = 8.0(3.1)
Patches installed:=
Cumulative : CU8.0(3)_ES9 (As per Add/Remove Programs ES 2 and ES9 are installed)
SUW Version : 3.0.023.0 : 2012-01-18
Core install files to= D:\CommServer\
Total capacity (megs)= 570540.91
Megs free= 535726.53
% free space= 93.9
Logging diagnostics and data files to= D:\CommServer\Logs\
Total capacity (megs)= 570540.91
Megs free= 535726.53
% free space= 93.9
UMR repository location= D:\CommServer\UnityMTA\
Total capacity (megs)= 570540.91
Megs free= 535726.53
% free space= 93.9
UnityDB location= D:\MSSQL\UnityData\UnityDb.mdf
Total capacity (megs)= 570540.91
Megs free= 535726.53
% free space= 93.9
UnityDB log location= D:\MSSQL\UnityLogs\UnityDb_log.LDF
Total capacity (megs)= 570540.91
Megs free= 535726.53
% free space= 93.9
Failover (This server is) : Primary
Partner Server Name : MIGUNITY2
Partner Server IP : 10.183.64.16
Ping Interval : 1000 mSec
Missed Pings Before Disconnect : 30
QOS Settings:
Call Signaling QoS= CS3(precedence 3) DSCP (011000)
Media Signaling QoS= EF DSCP (101110)
Security settings:
RPC port number= 5050
Unidentified caller message security= 0
Message aging= 0
Mixed mode= 1
Cisco Unity TSP version = 8.4(3.1)
CSAgent = -not installed-
PCD : <not installed with PCD>
Switch 1 = MIG CUCM RCM1, ID=0
Ports configured = 40
Default recording codec = 8K Mu-Law
TUI Languages loaded = ENU
Default TUI Language = ENU
GUI Languages loaded = ENU,ENX
Default GUI Language = ENU
Prompts : Verified
Default TTS Language = ENU
TTS Default Engine =
Standard Unity conversation in use
Environment Information:
System Uptime: N/A
UMR Mode : Normal Operations
Partner is Exchange 2003
Partner Exchange Server Name= MIGEV3000
Server Status Check = Enabled
Server Ping Interval = 15000 mSec
Active Directory domain = NAMCK
Global Catalog Server = MIGC3001.na.corp.MKN.com
Sync Interval = 15 min(s)
Domain Controllers (Domain : DC)
na.corp.MKN.com : MIGC3001.na.corp.MKN.com
Sync Interval = 2 min(s)
SQL Version = Microsoft SQL Server 2005 - 9.00.4035.00: SP3
SQL Edition = Standard Edition
Windows version = 5.2 Build 3790: Service Pack 2
Outlook is not installed on the local server
MAPI Provider : *ERROR* - Unsupported - Both CDO & Exchange Tools Detected
MAPI Shared Memory: (HKLM:SOFTWARE\Microsoft\Windows Messaging Subsystem\Applications\<process>\SharedMemMaxSize)
AvCsMgr : is set to recommended value
AvMsgStoreMonitorSvr : is set to recommended value
AvNotifierMgr : is set to recommended value
AvUMRSyncSvr : is set to recommended value
CsBMsgConnector : is set to recommended value
CsBridgeConnector : is set to recommended value
CsVpimConnector : is set to recommended value
CuDohMgr : is set to recommended value
TCPChimney : Disabled
RSS : Disabled
*Pulled from UnityDB Configuration Table*
MinSearchFolderLifeHours : 1
DisableSearchFolderUse : 0
ExcludeAllReceipts : 0
ExcludeReturnReceipts : 0
Unity Directory Information
Total Subscribers in network = 831
Total full subscribers homed on the local message store (if any) = 0
Total full subscribers assigned to the local Unity server = 831
Total network (contact) subscribers homed locally = 0
Total call handlers on local box = 5
Total delivery locations homed locally = 0
Total Unity servers in the same dialing domain (including local server) = 0
Total Unity servers seen in directory (including local server)= 5
Unity Licensing Information:
LicMaxMsgRecLenIsLicensed=0
LicPoolingIsEnabled=0
LicVPIMIsLicensed=0
LicAMISIsLicensed=0
LicSecondaryServerIsLicensed=0
OS Platform IP Config Info:
Windows IP Configuration
Host Name . . . . . . . . . . . . : migunity1
Primary Dns Suffix . . . . . . . : na.corp.MKN.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : na.corp.MKN.com
corp.MKN.com
MKN.com
Ethernet adapter HP Team:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HP Network Team #1
Physical Address. . . . . . . . . : 00-26-55-2D-0B-84
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.183.64.15
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.183.64.254
DNS Servers . . . . . . . . . . . : 10.183.32.125
10.7.224.100
Primary WINS Server . . . . . . . : 10.183.32.26
Secondary WINS Server . . . . . . : 10.7.96.16
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Let me know if someone has seen it before and can recommend me some troubleshooting steps.
Thanks,
Kapil
