We're running Unity Connection 8.5, and, according to online documentation, when a subscriber receives a non-delivery receipt (NDR), it is supposed to contain the original message. Unfortunately, in practice in our environment, it doesn't. We're using single inbox connected to an Exchange 2010 server. Is it possible the Exchange server is stripping off the original message when the NDR is being generated? I really don't know much about Exchange and am not the admin for that server so I can't investigate that piece of the puzzle. Or, is there a setting somewhere in Unity that is causing this behavior? My concern right now is is that people are mistaking the NDRs that they are getting as "email full" NDRs, not "voicemail full" due to the wording of the messages, which I think is the same for both types of NDR passing through the email server. Without the original voice message as an attachemnt, currently the only way a user knows which type of NDR it is is to look at the header, which, unfortunately, most of our users don't understand how to do.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
(view in My Videos)
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...