cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
619
Views
0
Helpful
1
Replies

Unity + One subscriber recieves other subscriber names in mailbox

gcobby
Level 1
Level 1

Hi,

I have been asked to look at a strange issue on a customers site today.

The subscriber in question has been away for a week and when she came back there was about 8 Voice mail messages, the about 50 other messages which were just from the names of other mail boxes but with no messages, in fact the message she was hearing was the mailbox owners recorded name message.

Has anyone come across this issue before.

I have run a subscriber mailbox activity report on this subscriber and have seen the messages she has deleted. However I cannot see the messages coming into her mailbox.

I then checked a couple of other reports for other users to see if I could see the message being sent to this subscriber, but there is nothing in these reports relating between the two mailboxes.

Anyone seen this issue before?

The Unity version is 3.1(5).CCM Version 3.2(2c)SP H

Unified messaging with exchange 2000.

Thanks for any help

Glen

1 Reply 1

milucero
Level 1
Level 1

Hi Glen,

I would start off by running DbWalker, (always get the latest version from www.ciscounitytools.com ) and see if it finds anything. Let us know what it reports.

Mike

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: