Unity Port redirect

[sradogna]

How can I redirect voice mail calls when the Unity server is down. Currently all calls go to busy when Unity is unreachable

Thanks

[eschulz]

This would be controlled by the phone system. If you are using CallManager 4.x or later then you might do this in the HuntList/LineGroup setup. For example, you could add some receptionist phones to a LG and then add that LG to the bottom of Unity's HL.

[sradogna]

If we are using multiple Auto attendants and we want to redirect calls for each auto-attendant to differnt locations when Unity is down, would we have to dedicate ports to each AA?

We are running CM 4.1(3) and Unity 4.0(4)

Thanks

Steve

[eschulz]

You may have better luck with CCM call routing questions on the IP Telephony forum.

One possibility I might guess is that you could create different HuntLists for each AA. Each HL would include the same Unity LineGroups but then could have additional LGs, custom for the AA.