Unity Report Message Activity Error

[Hernan Moya]

Hi, I was installed Cisco Unity 4.0(4) with Exchange 2000 and all works fine, but when I try to view Message Activity Report and Failed Login Report, the message "Report Failed" appears in the Monitor Status Reports Queue. When I run the Subscribers Report and Distribution List and they work fine.

When I run these reports, I can view this error in Event Viewer.

"Error in Report Manager while running report with ReportID: <number>, during PREPROCESSPER, error code: 0x80004005."

Please, can you help me with this?

Thanks.

Hernanme.

[lindborg]

Unfortunately that's a pretty generic Win32 error coming back that basically just said "something failed".

One thing to check - if you have SQL enterprise manager or Query Builder installed, open up the ReportDB database and look at the FAILEDLOGIN and SUBMSG tagles - is there data in there? If not, it may be a problem with the scavenger process not running properly and populating those tables. Just a thought... if there is data there, I'm not sure what would be causing this particular error...

[Hernan Moya]

Thanks. Possibly you are right, since reviewing the log files of the server, appears errors of conversion of values in zero. I am going to review the data base, perhaps the Web of downloads, maybe exists a patch for it.

Hernan.