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waldronks
Beginner

Unity supervised transfer hold music

In the cisco document http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml it states that Unity places a call on hold and uses the audio file specified in the device pool that contains the voicemail ports. I have a fixed audio source that I would like to play but it only lists items from the music on hold audio source section.

Currently using 8.5 Unity.

Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

What's your CUCM version??

That's an old doc, and it has been some time since they removed the audio source option from the device pool config.

Now it's under Common Device Configuration. The other 3 levels for audio source config, remain the same.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

5 REPLIES 5
Chris Deren
Hall of Fame Master

Did you configure the fixed audio source?

Chris

Yes, it's already been configured.

Jaime Valencia
Hall of Fame Cisco Employee

What's your CUCM version??

That's an old doc, and it has been some time since they removed the audio source option from the device pool config.

Now it's under Common Device Configuration. The other 3 levels for audio source config, remain the same.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

CUCM is 8.0.3. That makes more sense now. Thank you!! I'll try it there.

That was exactly what I needed.  Thanks Jaime!!

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