Re: Unity voice mail

randall66 · ‎02-06-2008

I did a call forward from a cell phone to my phone in the office. The phone rings but does not go to my voice mail box , it goes to a general voice mail box.. How can I get it to go to my voice mail? If I forward another IP phone it works.

lindborg · ‎02-06-2008

You mean you're forwarding your cell phone to the pilot number for the voice mail system? Or you're forwarding to your desk phone (DID) which in turn forwards to voice mail after X rings? So in other words your cell phone rings and then after X rings your desktop rings Y rings and _then_ it forwards to Unity?

If the cell phone is comig in straight, you'll want to open up the port status montior or call viewer and see what forwarding number Unity is getting - if nothing is coming through there's not much to be done. If it is then you can add that number as an alternate extension for your subscriber account (you can have up to 10 alternate phone numbers). Calls forwarding into the system from that number will get right to your greeting and when you call in from that number you'll go right to subscriber sign in.

If you're "double forwarding", again you'll need to check what number is being presented to Unity as the forward (call viewer or port status monitor will provide this) - it _should_ be the last redirecting number (i.e. your desktop phone) but the switch may be configured otherwise. But determining what we're getting is a good first step.

randall66 · ‎02-07-2008

I forward the cell phone to a DID and the phone rings the phone I forwarded too X rings and then goes to the general voice mail box not the voice mail of the DID. I do have the alternate extension in the voice mail. Here is the q931 debug

022222: Feb 6 15:53:18.126 PST: ISDN Se0/0/1:23 Q931: RX <- SETUP pd = 8 callref = 0x1527

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98384

Exclusive, Channel 4

Calling Party Number i = 0x2083, '9512714580'

Plan:Unknown, Type:National

Called Party Number i = 0x80, '6340'

Plan:Unknown, Type:Unknown

Redirecting Number i = '!', 0x0080, '9513142261'

Plan:ISDN, Type:National

022223: Feb 6 15:53:18.198 PST: ISDN Se0/0/1:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x9527

Channel ID i = 0xA98384

Exclusive, Channel 4

022224: Feb 6 15:53:18.198 PST: ISDN Se0/0/1:23 Q931: TX -> ALERTING pd = 8 callref = 0x9527

Progress Ind i = 0x8088 - In-band info or appropriate now available

022225: Feb 6 15:53:18.278 PST: ISDN Se0/0/1:23 Q931: TX -> CONNECT pd = 8 callref = 0x9527

Display i = 'Voicemail'

022226: Feb 6 15:53:18.318 PST: ISDN Se0/0/1:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x1527

022227: Feb 6 15:53:18.326 PST: ISDN Se0/0/1:23 Q931: RX <- STATUS pd = 8 callref = 0x1527

Cause i = 0x80E328 - Information element not implemented

Call State i = 0x0A

022228: Feb 6 15:53:19.570 PST: ISDN Se0/0/1:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x1527

Cause i = 0x8090 - Normal call clearing

022229: Feb 6 15:53:19.638 PST: ISDN Se0/0/1:23 Q931: TX -> RELEASE pd = 8 callref = 0x9527

022230: Feb 6 15:53:19.718 PST: ISDN Se0/0/1:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x1527

I checked the call viewer and there is no forwarding number. Is there anything I can do in Call manager to forward that number...

Thanks