Unityconn password - Where do you change this at??

[Cathy Adams]

I have a user that has two unityconn mailboxes in Outlook

(IMAP4) that all the voice messages are sent to.  We had to rebuild his Outlook and now I cannot get those two mailboxes to open up because I do not know the password and neither does he..  Where do I reset that password at??  I know where the one is for voicemail and web but not for unityconn.

Thanks

Cathy

[Craig Dyer · Accepted solution]

Cathy,

     I believe it is the same as the 'Web' password, can you try logging into the PCA web page? Has the account become locked due to a number of failed attempts?

     The Troubleshooting CUC, IMAP section at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg121.html#wp1053687 may give you some more pointers.

Good luck,

Craig

(PLEASE RATE HELPFUL POSTS)

[Cathy Adams]

That is the same...  Web password

on the Unity Connection server under User is the same as the voicemail in Outlook for the

IMAP4 mailbox.

Thanks so much Craig..  you assisted me once again without fail.

Thanks for your time.

Cathy