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Beginner

Unknown phone messages

I'm having the following problem.

Unknown phone messages being routed to Domino accoount EAdmin35cf39ee. You can hear someone talking and then there is a pause and then the person talking again.

5 REPLIES
Advocate

Re: Unknown phone messages

Messages will go to the EAadmin account when it cant be delivered for some reason. Unity will record the voicemail and is supposed to route it to the person it was intended for. If it cant, it will dump it in the Admin box for sorting. This could have came from a call handler that had "record greeting" after the message, or a broken subscriber mailbox.

Possibly run dbwalker and look for broken links in the database if you are getting a lot of these messages.

Beginner

Re: Unknown phone messages

Can you run dbwalker during the day without impact to users or is this usually an after-hours type of maint issue? Thanks.

Advocate

Re: Unknown phone messages

id make a dirt backup, then run dbwalker. Both I would do after hours.

Beginner

Re: Unknown phone messages

I ran dbwalker and no errors where found.

Community Manager

Re: Unknown phone messages

By default, the default Operator Call Handlers "Closed" greeting after greeting action is set to send the caller to the Example Interview Handler. The Example Interview Handlers message recipient is the Example Administrator account.

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