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Unmapped Exception error in CUCM 11.0.1 during super copy

Robert Rhodes
Level 1
Level 1

A customer is experiencing problems when attempting to perform a super copy of a phone that contains a secure shell user ID and password. The error message is "Unmapped Exception.  The input was invalid: Invalid input length for decryption. Should be a multiple of the block size - 16." A screen shot is attached. Clearing the secure shell fields and saving the phone configuration will allow that device to be used for a super copy. This is similar to the problem identified in the link below, however in this case changing the fields to null clears the problem.

The UCM version is 11.0.1.21900-11, the affected phone model is an 8851.

Any thoughts as to the cause and a more permanent solution?

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-70/111159-error-update-00.html

-RR

1 Reply 1

hauchinango
Level 3
Level 3

Thanks.  I had the same issue and was able to super copy after removing ssh details.  I cannot offer an explanation but appreciate the answer you provided.