Do you have 11.5 IM&P with Persistent chat? There are a few caveats for MSSQL Pchat users that will require you to migrate database, its buried in the notes so just be aware of that. Everything else is very straightforward if you have gone from a 10 to 11, similar in effort.
Just follow the upgrade guide and ensure you have Smart licensing covered as that is new in 12.0 as well as you identify if you have any depreciated phone models that will not work on 12.0 prior to the upgrade.
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...