05-21-2014 08:28 AM - edited 03-19-2019 08:12 AM
In CUCM 9.1, how can I find out who's taking up an Enhanced Plus license? I'm trying to find out why I'm over allocated but I can't dig into that number in the ELM.
thank you!
-robyn
05-21-2014 08:52 AM
CUCM License report
05-21-2014 09:03 AM
Ok found that already, but even though it says 5 of my people have 2 devices, you click details and they have 1 or none. I've corrected all the issues i can think of, is this just a timing thing? Will this refresh on a set interval? thanks so much.
07-21-2014 07:27 AM
Hello rrichglow,
I have this same issue. I have corrected the user that had multiple devices assigned to their user but I still get this error. Under the CUCM License Report, it now shows 0 Enhanced Plus licenses in use and I am under on the count of Enchanced Licenses.
Did you find a solution to this issue?
07-21-2014 07:40 AM
You could click on "synchronise now" under license usage in ELM and Call Manager under license report as well.
regds,
aman
07-21-2014 09:10 AM
I have synchronized both the ELM and CUCM and I still receive the same error
07-21-2014 10:04 AM
Can u share the exact error message and licenses snapshot from ELM/CUCM?
regds,
aman
07-21-2014 12:34 PM
I refreshed both one more time before grabbing a screen shot and it cleared up... Odd because there were no changes made since Thursday. I guess it just took a while to update?
The error was stating that we were over the license count on the main CUCM login screen. When I went to ELM, it originally showed a user that had multiple devices assigned to him and had moved into the Enhanced + category. I corrected this user on Thursday and was just waiting for it to update and remove the error.
Thank you for your assistance!
07-21-2014 07:48 PM
thanks for update.
I suggest doing Update usage details under License Usge report in CUCM after u make any changes in ELM.
regds,
aman
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