Using CUPC7/CUPC8.6 and Jabber for windows...unable to access voicemail.

mm22 · ‎02-21-2014

Setup includes CUCM9.0, Unity Connection 9.0, Presence 9.0....

steps taken to configure(and results acheived)

1-users created locally on CUCM and Enabled for IM and Presence.

2-able to login to clients (CUPS7/8.6 and Jabber) but getting error Voicemail Error. The server has rejected the provided credentials. [1903]

in order to verify there is nothing wrong with the credentials...i checked on unity and i am sure it's the PIN(12345) i need to use .

Can Anyone help me out here...Thanks in advance.

Mandeep

Jonathan Schulenberg · ‎02-22-2014

It's not looking for your PIN - that is only used over DTMF-based interactions - it's looking for your CUC password. If the mailbox is synced from LDAP and you have LDAP Auth enabled on CUC, then this would be your AD password. If it's synced over AXL, not synced at all, or LDAP synced but without Auth, then there will be an alphanumeric password field on the mailbox under Edit > Change Passwords.

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