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Beginner

Video call on Cisco 8945

Hi Everyone

I wanted to know can someone tell me what can I check in CUCM to see why a video call won't work. Right now the problem that I'm having is that we have several 8945 phones and the video works fine when we call each other inside the office.But say if I call a user in our NYC or our ATL office we have no video just audio. I would appreciate any help that you guys could give me because I've tried everything that TAC has told me to do and still I can't get the video to work.Thanks in advance for any help and have a great weekend and happy holidays.                  

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Rising star

Re: Video call on Cisco 8945

Hi there,

Do you have locations based CAC enabled that is limiting video between regions? Also any firewall between locations?

HTH,

Chris

Sent from Cisco Technical Support iPhone App

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Beginner

Re: Video call on Cisco 8945

I'm going to go and check that right now

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Beginner

Re: Video call on Cisco 8945

Sorry for just getting back to you but I check and that function isn't enabled.

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