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ViewMail 8.5 Crashing in Office 2010

Hi All,

We have been testing the ViewMail 8.5.4.102 client with one of our users on a Windows 7 32bit with Office 2010 install. Every so often he will get a crash with the following debug information:

---

(Inner Exception)

Date and Time:         8/22/2011 4:17:10 PM

Machine Name:          US00575

IP Address:            fe80::d83f:87f7:be7f:3fa7%10

Current User:          Domain\User

Application Domain:    C:\Program Files\Cisco Systems\ViewMail for Outlook\

Assembly Codebase:     file:///C:/Program Files/Cisco Systems/ViewMail for Outlook/AddinExpress.MSO.2005.DLL

Assembly Full Name:    AddinExpress.MSO.2005, Version=6.2.3051.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965

Assembly Version:      6.2.3051.2005

Exception Source:      VMOLibrary

Exception Type:        VMOLibrary.Exceptions.VMOException

Exception Message:     Can't get an instance of the Servers object - it has not been initialized.  CreateInstance() has not been called.

Exception Target Site: get_Instance

---- Stack Trace ----

   VMOLibrary.Servers.Servers.get_Instance()

       AddinExpress.MSO.2005.DLL: N 0032 (0x20) IL

   VMOAddIn.InspectorWrapper..ctor(module As AddinModule, inspector As Inspector, formsCollectionItem As ADXOlFormsCollectionItem)

       AddinExpress.MSO.2005.DLL: N 0006 (0x6) IL

   VMOAddIn.AddinModule.AddInspector(inspector As Inspector)

       AddinExpress.MSO.2005.DLL: N 0029 (0x1D) IL

   VMOAddIn.AddinModule.adxOutlookEvents_NewInspector(sender As Object, inspector As Object, folderName As String)

       AddinExpress.MSO.2005.DLL: N 0012 (0xC) IL

   AddinExpress.MSO.ADXOutlookAppEvents.DoNewInspector(inspector As Object, folderName As String)

       AddinExpress.MSO.2005.DLL: N 0008 (0x8) IL

(Outer Exception)

Date and Time:         8/22/2011 4:17:10 PM

Machine Name:          US00575

IP Address:            fe80::d83f:87f7:be7f:3fa7%10

Current User:          Domian\user

Application Domain:    C:\Program Files\Cisco Systems\ViewMail for Outlook\

Assembly Codebase:     file:///C:/Program Files/Cisco Systems/ViewMail for Outlook/AddinExpress.MSO.2005.DLL

Assembly Full Name:    AddinExpress.MSO.2005, Version=6.2.3051.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965

Assembly Version:      6.2.3051.2005

Exception Source:     

Exception Type:        AddinExpress.MSO.ADXExternalException

Exception Message:     An error has occured in the code of the add-in.

Exception Target Site: Object reference not set to an instance of an object.

---- Stack Trace ----

Is any one else running into this issue?

Everyone's tags (3)
6 REPLIES 6
Highlighted

ViewMail 8.5 Crashing in Office 2010

No ones has seen this issue before? Is any one running this version or above in WIN7 with Office 2010?

Highlighted

ViewMail 8.5 Crashing in Office 2010

Andrew:  Did you receive an answer to this issue.  We are running Win7 Ofice 2010 and Viewmail 8.6.7 and getting the issue when exiting out of Outlook 2010. VIewmail appears to work correctly. 

Highlighted
Beginner

ViewMail 8.5 Crashing in Office 2010

Do anyone of you have a solution for this issue ??We are running Win7 Ofice 2010 and Viewmail 8.6.7 and getting the issue  when opening/closing Outlook 2010.

Highlighted
Beginner

ViewMail 8.5 Crashing in Office 2010

Did anyone ever get this one resolved?  I'm planning to open a TAC case unless someone found an answer here.

Highlighted
Cisco Employee

ViewMail 8.5 Crashing in Office 2010

Highlighted
Contributor

Did anyone ever figure out

Did anyone ever figure out why this is happening ?

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