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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

VM ware tools not installed

After a update of the VMware Server - the vmware tools on the callmanager are out-of-date.

In the vSphere client, i try to update the tools over GUEST-> Install upgrade VMware Tools

1 Attempt:

-> The Tools are only uninstalled

2. Attempt

-> the Software show this message:

and the tools are not installed.

What can i do, to install the Tools? I restart the Server, but the tools can not installed.

1 ACCEPTED SOLUTION

Accepted Solutions
Rising star

The following should work.

The following should work.

1. End any existing VMtools install: Right Click > Guest > End VMWare Tools install

2. Console/SSH to device and run:  utils os secure permissive

3. Start VMTools install: Right Click > Guest > Install/Upgrade Vmware tools

4. Run utils vmtools refresh

5. Server will reboot, possibly twice

6. Console/SSH back to server and run: utils os secure enforce

16 REPLIES 16
Cisco Employee

https://supportforums.cisco

https://supportforums.cisco.com/discussion/12274396/cucm-105-vmware-tools

http://docwiki.cisco.com/wiki/VMware_Tools

Regards

Deepak

Rising star

The following should work.

The following should work.

1. End any existing VMtools install: Right Click > Guest > End VMWare Tools install

2. Console/SSH to device and run:  utils os secure permissive

3. Start VMTools install: Right Click > Guest > Install/Upgrade Vmware tools

4. Run utils vmtools refresh

5. Server will reboot, possibly twice

6. Console/SSH back to server and run: utils os secure enforce

Beginner

Thanks :-)

Thanks :-)

This way is very good.

But, i have a problem with the tools on the UCCX.

By the first node, here is all okay - perfect installation

The 2nd node:

The Console say -> VMware tools are okay.

The vSphere client say -> VmWare Tools not installed

Rising star

Try and reboot the UCCX

Try and reboot the UCCX server if you have not already done so.
Run the process through a second time.

Beginner

i try it, but the same

i try it, but the same problem.

when i start with

utils vmtools upgrade

the uccx say, it is all okay.

and the vm say - the tools not installed :(

Cisco Employee

Since the VM says "Tools Not

Since the VM says "Tools Not Installed", it looks to be an issue on the ESXi host itself which is hosting the particular VM. Did you try restarting the complete ESXi host, if not then it will be worth to do that.

Regards

Deepak

Beginner

okay, thanks.

okay, thanks.

i have the next problem with the unity connection 11.0. After the upgrade from the vmtools, the cpu usage is 100%.

i restart the voicemail, but the usage is 100%.

Beginner

Hello Deepak, 

Hello Deepak, 

I tried your suggestion and restarted Esx host - but this did not changed anything. In my case It is about UCCX 10.6. Seems that many users hit the same problem. Anything else that could be done ?

Regards.

Cisco Employee

It seems that you are most

It seems that you are most definitely being impacted by below defect. Contact TAC and they should be able to help

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb90010/?reffering_site=dumpcr

Regards

Deepak

Beginner

Hello Deepak,

Hello Deepak,

Thank you for your answer. I saw that bug but I thought that it should not apply to my case. Because:

-  ESXi is still 5.5 version - 3248547

- And I  did not apply the patch - and seems that the bug is triggered by that patch being applied.

Can you tell me if I am wrong or not ?

I am not sure about the conditions:

Conditions:
ESXi 6.0
ciscouccx.VMwareTools2016.cop Installed.
UCCX VMWare tools upgrade

Kind regards.

Hi,

Hi,

we are running into same issue " unable to upgrade VM tool to version 10.

Cannot run “utils os secure permissive” (before or after reboot)

CUCM -10.5.2.13900-12

output of utils os secure status is

enabled

current mode :enforcing

Regards

Vigeesh

Cisco Employee

Check with TAC if you are not

Check with TAC if you are not able to set SELinux into Permissive Mode.

Regards

Deepak

Cisco Employee

Thanks for the post +5.

Thanks for the post +5.

i didn't get vmtools refresh command in CUCM 10.0(1). so i selected interactive installation and ran

"utils vmtools upgrade" command from CLI.

Beginner

Re: The following should work.

Today is 12/8/18. My customer just upgraded to Esxi 6.5 and wanted the VMWare Tools running on all VMs. So I had the same problem "VMWare Tools Not Installed".

The Mount Installer would not load. So after reading this thread I went onto the CLI of CUCM Subscriber and typed utils os secure permissive then pushed enter. I then typed utils vmtools refresh and magic started happening.

 

It asked me to confirm, I hit yes. The server rebooted on it's own but I never saw it reboot twice. I was nervous after the 1st reboot as everything looked successful and it was. I haven't forced a second reboot and everything is running fine. It did not take long.  So far so good. Thanks guys I hope this helps. CUCM Version 11.6.

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