Vmail not being delivered to Outlook randomly

[DOUG DAVIDSON]

I have had a couple of users complain about not getting the voicemail delivered to the email. Where should I start looking to figure this problem out?

CUCM 8.6.2SU2

Unity Connection 8.6.2SU2

Exchange 2010

Thanks,

Doug                  

[Chris Deren]

Review the user configuration in Unity Connection, locate the user, go to unified messaging section and make sure it is configured for single inbox, you can alos perform a test from there to see if UCXN can locate the mailbox on Exchange.

HTH,

Chris

[DOUG DAVIDSON]

That works, no problem which is what I expected. This is not a constant problem. As an example, user received two voice mails in email, but light was still on indicating a third voice mail. I have had another user that has indicated the same thing, the do not see any voicemails in the inbox, but realize that their MWI light is on and when they check it there is a voicemail there.

Any other suggestions?

Thanks,

Doug

[1vanderlinden]

I thought I was the only one. We have random failure to delive to Outlook, too.

-Steven