Anyone know if there is workaround to issue/bug with phone playback bug below?
Just installed the VMWS patch on Unty 7.02 ES40 server and rebooted, checked DCOM VMO settings (other cisco doc) and when we playback over phone the phone rings then we get window saying it did not work with a TRAP_E_UNKNOWN error. The bug below is what we are running into.
So they just release this recently and it don't work?
Regular Unity 7.02 (not Connections) Unified with Exchange.... playback on PC speakers works fine. This is their mailbox. Older viewmail on other pc with outlook 2003 works fine for phone playback, just trying to get new VMO and phone playback working on outlook 2010 since client is upgrading their desktops.
The fact it worked once but now does not is very odd. Have you looked at the CSA logs to make sure it didn't start blocking? Additionally, Antivirus - make sure no port blocking rules are effecting it. Within IIS are the sites acitve? If you use the older Unity VMO package is it still able to connect?
Has anyone found a solution to this? I opened an SR on this earlier this year and was advised to wait for a future release since the bug indicated this was fixed in "Release-Pending". ViewMail 8.6.4 was released and the bug still says fixed in "Release-Pending". This issue is still occurring with 8.6.4.
I am now having this error intermintenlty on a few PCs with Outlook 2010 and VMO 8.6.6 now (32 bit and 64 bit). You hit play on the message and it works, then play another message or same message again and will get the TRAP unknown error dialog.
From the log file,
2012-04-16 12:31:53.7081 DEBUG: OUTLOOK 6764 1 VMOLibrary.Utils.LanguageUtils.Show Showing dialog box: text=Recording or playback failed: Unknown error occurred, AudioEventId = TRAP_E_UNKNOWN. Contact your system administrator. caption=Cisco ViewMail for Microsoft Outlook buttons=OK
It's funny that it works sometimes and not other times. Sometimes the user needs to hit play 3-4 times for it to work.
Any ideas? I see bug id CSCtq38536 is still in release-pending state unless this is something else.