Voice mail not work on cisco jabber

[akram.root]

Hello all,

I hope you are doing well,

I have a cucm  11.5 integrated with Im&Presence all work fine but i have a user account with jabber and voicemail , the problem that i have  when i connect that user in cisco jabber desktop i can't use voice mail we can show this in screnshot , username and password are not correct.

Could you help me please !

Best regards 

[akram.root]

thank you for your return , as mentioned like in that screnshoot :

[Roger Kallberg]

AFAIK there is no username or password to fill in for this. It will use the same username and password as for the connection to CM. If you're like us are using SSO with OAuth refresh tokens it is the username and password of whomever that is logged into the computer where Jabber is started.

[akram.root]

yes, the service profile is assigned to that end user in cucm .

[akram.root · Accepted solution]

Finally the problem is resolved , i change the order on message vocal profile primary for CUCM publisher and secondary for CUC subscriber , because i had a problem of replication in CUC.

Thank you for your help.

Best regards