Voicemail access issue when migrated to new Domino server
At the current time we have one Domino v7.0.4 server (Win2k with DUC v1.2.3) in production and our clients are running Notes v7.0.4 client with DUC v.1.2.3 installed on them. This setup has been working great in our Unity v5.0(1) environment. We are looking to migrate our users to a newly installed Domino v8.5.1 (Win 2008 x32 DUC v1.2.5) server in the near future but out test users are running into a problem.
When a user gets migrated over to our new Domino server the client can no longer access their voicemail via TUI. During the user migration process we do change the pointer in Unity to their mail file on the new Domino server. When the user logs in they receive "Your messages are available now"
If we migrate the user back to the old v7.0.4 server they can access their voice mail with no issues.
Any feedback you could provide would be great. Thanks!
Re: Voicemail access issue when migrated to new Domino server
Could you clarify what you mean by "During the user migration process we do change the pointer in Unity to their mail file on the new Domino server"? Typically when moving a user's mail file to a new Domino server, Unity should automatically pick up those changes. Are you pehaps creating a new mail file and pointing Domino to it instead of moving it? If that is the case, the new mail file would not have been DUCS enabled, a process it must go through before Unity will be able to access it properly. The only way to force that to happen would be to reimport the user into Unity. If the mail file is properly migrated, however, the mail file should remain DUCS enabled and there would be no need for this.
An easy way to determine whether the user is DUCS enabled is using the DUT tool. It is located on the Unity server under \Commserver\Utilities\Domino\DUT. It will show you a list of all of your users. Compare the values you see in the UCProfile section for a working / non-migrated user to a failing one. You might also want to verify that it lists the updated mail server and mail file for the user.
Also, while I don't think it would cause this particular problem, you should be aware that Server 2008 is not currently a supported platform for DUCS/CsServer 1.2.5, see page 6 in the admin guide:
Hi there we are running into a license expiration issue on Unity . We would like to know if this is just a matter of buying additional licenses or moving licenses around.. not sure why the Enhanced (10.x) is not showing up as a unity license connect...
A customer wants to update UC applications to the latest possible. They have CUCM, CCX and Mediasense. According to this page, CCX 11.6(2) is compatible with MediaSense 11.5(1)SU2 but when I look at MediaSense compatibility page I says compatible wit...
CUCM - System version: 22.214.171.12400-2 Looking to generate report for all users that includes their DN and also their Enterprise alternate number (if they have one). Now from Generate user report in bulk admin I have tested on one user ...
Hello, UCCX 126.96.36.19900-24CUIC co-resident with the UCCX. Does anyone know the solution to my problem? I created several reports by selecting the French language of my browser. I saved them in a specific directory. I then created schedules by s...