Voicemail busy signal - license limit exceeded

[Chris Campbell]

I am trying to get a basic voicemail to work by following along with a couple of examples.  I only get a busy signal when I call into it.  The voicemail system says I don't have enough licenses.  I also just noticed that I need to set the date.  Not sure if that is related...

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG CONTACT_ADD_CHANNEL_ERROR:Could not add a channel to a contact: Contact=SIPCallContact[id=9,type=Cisco SIP Call,implId=C38B6A3-CBD711EA-95B5966A-19A3D4D3@10.0.0.229,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1740)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at com.cisco.channel.Group.getIdleChannels(Group.java:391)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at com.cisco.channel.Group.getIdleChannels(Group.java:345)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at com.cisco.wf.subsystems.callcontrol.AppRoutePointCallListener$1.run(AppRoutePointCallListener.java:286)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)

Oct 23 00:49:37 localhost java:   ERROR ccn ManagerContact DBUG EXCEPTION: at java.lang.Thread.run(Thread.java:595)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG ROUTE_EVENT:Call Control group route event: Route Session=null,Route Address=4500,Failure reason=Reject Call-onCallConnectionOfferedEv-Call=[RoutePoint=4500 GCID=C38B6A3-CBD711EA-95B5966A-19A3D4D3@10.0.0.229 From=2074 To=4500 Connection=[SIP-Conn-18, dn=4

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1740)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:991)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:704)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at com.cisco.channel.Group.getIdleChannels(Group.java:391)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at com.cisco.channel.Group.getIdleChannels(Group.java:345)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at com.cisco.wf.subsystems.callcontrol.AppRoutePointCallListener$1.run(AppRoutePointCallListener.java:286)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)

Oct 23 00:49:37 localhost java:    INFO ccn SubsystemSip DBUG EXCEPTION: at java.lang.Thread.run(Thread.java:595)

Oct 23 00:49:37 localhost java:   ERROR ccn StackSip DBUG  ##### ltp16-4500, State=DISCONNECTED:  ##### [SIP-Local-MT-17 dn=4500 no media] ##### [SIP-Remote-MT-16 dn=2074 media=10.0.0.229:16472, mediaStarted=false]: ##### ltp16-4500, State=DISCONNECTED:  ##### [SIP-Local-MT-17 dn=4500 no media] ##### [SIP-Remote

I tried to change the maxsessions, thinking it was worth trying a lower value.  I get a license error here too.

kz-vm(config-trigger)# maxsessions 2

Warning: session value exceeds license limit

kz-vm(config-trigger)# maxsessions 1

Warning: session value exceeds license limit

[Nithin Eluvathingal]

can you post the output of show license

[Chris Campbell]

# show license

Index 0 Feature: VMIVR-VM-MBX   

Period left:  4 weeks  5 days 

License Type: Evaluation

License State: Active, In Use

License Count: 600 /5

License Priority: Low

Index 1 Feature: VMIVR-PORT     

Period left:  4 weeks  6 days 

License Type: Evaluation

License State: Active, In Use

License Count: 60 /2

License Priority: Low

Index 2 Feature: VMIVR-IVR-SESS 

Period left:  5 weeks  4 days 

License Type: Evaluation

License State: Active, In Use

License Count: 60 /2

License Priority: Low

[Nithin Eluvathingal · Accepted solution]

if you are not using IVR deactivate it using the  command no license activate ivr sessions. 

And go through the below link. it explains in details about how to activate the license in CUE both evaluation and permanent. 

https://community.cisco.com/t5/collaboration-voice-and-video/cue-licensing-faq/ta-p/3124290

[Chris Campbell]

Thank you!  That fixed it.