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Beginner

Voicemail button not working with CUE

Hello Guys

 

Please I need some help on Cisco Unity Express. My Ip phones are registered on the cme. I read a lot of documenttation on internet regarding Unity Express installation and configuration. Everything looks fine and well configured but I get the busy tone when I press the voicemail button. Same thing for autoattendant

Could you please help ?

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6 REPLIES 6
Hall of Fame Master

Re: Voicemail button not working with CUE

Can you post "debug ccsip messages" when you press voicemail button?

Beginner

Re: Voicemail button not working with CUE

I've already posted my debug ccsip output with my entire configuration. Please check the file in attachment of my previous message.  Thank you in advance

Beginner

Re: Voicemail button not working with CUE

Let me resend it to you once again .

Hall of Fame Master

Re: Voicemail button not working with CUE

I see a BYE with reason "Reason: Q.850;cause=65"  this implies media/codec issue.  Looks like you are calling in from IP Communicator, do you have a hard phone you can test from?  

Can you check if your IPC has "optimize for low bandwidth" checked?

Beginner

Re: Voicemail button not working with CUE

Okay I did it

Please check

Enthusiast

Re: Voicemail button not working with CUE

Hi,,

please paste your cme and cue configuration...

please follow below configuration sample to verify is missed something..

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/62609-tdcmecue.html

Warm Regard's
Amit Sahrma
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