Voicemail button not working with CUE

[aurelkertymbie]

Hello Guys

Please I need some help on Cisco Unity Express. My Ip phones are registered on the cme. I read a lot of documenttation on internet regarding Unity Express installation and configuration. Everything looks fine and well configured but I get the busy tone when I press the voicemail button. Same thing for autoattendant

Could you please help ?

[Chris Deren]

Can you post "debug ccsip messages" when you press voicemail button?

[aurelkertymbie]

I've already posted my debug ccsip output with my entire configuration. Please check the file in attachment of my previous message.  Thank you in advance

[aurelkertymbie]

Let me resend it to you once again .

[Chris Deren]

I see a BYE with reason "Reason: Q.850;cause=65"  this implies media/codec issue.  Looks like you are calling in from IP Communicator, do you have a hard phone you can test from?  

Can you check if your IPC has "optimize for low bandwidth" checked?

[aurelkertymbie]

Okay I did it

Please check

[Amit23]

Hi,,

please paste your cme and cue configuration...

please follow below configuration sample to verify is missed something..

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/62609-tdcmecue.html