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voicemail to email for external calls is not working for some calls

whenever someone externally calls in and leaves a voicemail users won't be notified half the time and the other time they will. Internally this all works as it should, it is only when someone calls in externally.

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Re: voicemail to email for external calls is not working for some calls

Are the incoming calls coming on same or different PRI/SIP Trunk lines? If it is different, then do you have correct Calling Search Space (CSS) configured on it with access to voicemail partition.

 

 

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Thanks, Vaijanath S.
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