08-18-2016 10:19 AM - edited 03-19-2019 11:29 AM
I am not able to successfully setup Email notification with Office365.
The error I receive after clicking Send Test Email is "Test Result: Unknown SMTP host: smtp.office365.com"
I am using the GUI to configure everything.
I have made sure that the email I am trying to use for notifications is a global admin in Office365.
I think my issue might be with the Domain Name Settings.
In System > Domain Name Settings I have added the IP address of our domain, but I'm not sure if that is what I was supposed to do.
External SMTP Server: smtp.office365.com
Security Mode: STARTTLS
Port: 587
Username: user@ourdomain.com
Password: accountpassword
08-18-2016 10:55 AM
are you using CUE or CUC?
08-18-2016 10:58 AM
08-18-2016 11:45 AM
It's CUE. Are you using DNS and able to resolve "smtp.office365.com" or do ping to smtp.office365.com from your PC and CUE and check are you able to resolve it now if not from CUE then you have to fix it first
08-18-2016 11:54 AM
I am able to ping it from my PC, but the CUE is unable to. Below is the output from CLI. What should I set DNS to?
CUE# ping smtp.office365.com
ping: unknown host smtp.office365.com
08-18-2016 11:56 AM
configure 8.8.8.8 its public DNS if you have don't one
08-18-2016 12:01 PM
I set that as the DNS but am still unable to ping and when I click 'Send Test Email' I still receive "Test Result: Unknown SMTP host: smtp.office365.com"
08-18-2016 12:05 PM
are you able to ping 8.8.8.8 from CUE ? can you try reload of CUE and check again
08-18-2016 12:20 PM
Both before and after the reload I get "Destination Host Unreachable" from the ping.
08-18-2016 12:27 PM
check the following things..its a routing issue
1) ping ip address of DNS ie 8.8.8.8 from CME?
2)ping default GW and CME ip address from CUE? if not able ping then its issue with CUE itself you need to fix this first
3) run the trace route check where its failing?
4)check SMTP port is open?
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