We are in the process of planning our upgrade from CallManager 8.5 to 10.5 and we have some questions. We will also be upgrading Unity, Presence, Attendant Console, Contact Center, and Emergency Responder. The question concerns Emergency Responder. Per docs on Cisco website, it is recommended to upgrade Emergency Responder prior to CallManager. We are taking our VoIP infrastructure to Cisco UCS and we are discussing the best way to do this. We pretty much have CallManager figured out, but with Emergency Responder we are looking to do a P-to-V of the physical MCS box to ESXi on UCS. Once we P-to-V the Emergency Responder we plan on upgrading to the latest version which should be 10.5 or 10.0 at the minimum. Is Emergency Responder 10.5 or 10.0 compatible with CallManager 8.5. I don't believe it will be, but the reason is we would like to upgrade Emergency Responder prior to upgrading CallManager. Would like to hear what other members of the forum have done when upgrading Emergency Responder.
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This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...