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Beginner

Web based CTI Client

Hello,

we have a customer who wants to use a browser based CTI client. So no installation of a client software should be required. Just open a webpage, enter credentials...

The system we are planning to use is CUCMBE 6000 (CUCM 8.5, CUPS 8.5, CUCN 8.5, Contact Center Express)...

The customer has seen solutions like that with a Siemens Hipath system which offers a web based UC client...

Is this possible with cisco somehow ? Is there maybe a web based CUPS client ?

The only function I know is the Cisco webdialer, but the customers wants to be able to put calls on hold, do transfer and so on. So webdialer is not enough...

If cisco does not offer this is there maybe a third-party product available ?

Any hints ?

Thank you / kind regars

Michael

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Beginner

Web based CTI Client

From the Contact Center Express perspective, yes there is CAD-BE (Cisco Agent Desktop Browser Edition) which is a Java based agent desktop that has the hold and dial features just like the traditional Contact Center Agent Desktop.

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Beginner

Web based CTI Client

Thank you for your reply.

... this means that only CCX Users would have this function available ?

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